Description

BASIC FUNCTION Responsible for the processing incoming conference calls for numerous clients which includes obtaining, entering and verifying requested information (e.g., name, company, title, e-mail address, etc.), answering basic conference call questions, resolving basic issues, providing customer service and adhering to approved scripts MAJOR JOB ACCOUNTABILITIES Call Functions: Process incoming conference calls for numerous clients which includes obtaining, entering and verifying information (e.g., name, company, title, e-mail address, etc.) answering questions, resolving issues, providing customer service and adhering to approved scripts · Complete all necessary paperwork pertaining to assigned calls · Gather information regarding meeting participants (e.g., name, company, title, e-mail address, etc.), entering information within performance standards · Ensure that calls are processed in strict adherence to established policies, proc